WARRANTY & RETURN CONDITIONS

1. GENERAL INFORMATION

All products offered by Elef Kuyumculuk are 14-karat gold and/or classified as precious metals.

Therefore, unlike standard e-commerce products, these items have commodity characteristics and may fluctuate in value depending on market conditions.

The price determined at the time of order is the final and fixed sales price for the product.

1. PRODUCT WARRANTY

Elef Kuyumculuk guarantees that all products offered for sale:

Comply with the stated karat specifications

Have been inspected against manufacturing defects

Have been prepared in accordance with the order

The following situations are excluded from the warranty coverage:

Deformations caused by use

Damage caused by impact, dropping, or external force

Contact with chemicals such as perfume, cream, detergent, etc.

Chain breakage due to use

1. CUSTOM-MADE PRODUCTS

The following products are considered custom-made:

Products prepared in a special size

Products engraved with a name, letter, or date

Products with stone arrangements or designs determined according to the customer’s request

For these products:

Returns are not accepted

Exchanges are not accepted

Order cancellation is not possible

Once the product has entered the production process, the order becomes binding.

1. RIGHT OF WITHDRAWAL

For products that are not considered custom-made:

The right of withdrawal may be exercised within 14 days from the delivery date

The product must be unused and undamaged

To request a return, notification must be sent to:

📩 info@elefjewelry.com

1. RETURN CONDITIONS

The following conditions are mandatory for returned products:

Original box and packaging

Invoice

Certificate, if applicable

The product must be unused

Returns will not be accepted for incomplete or damaged products.

1. CALCULATION OF THE RETURN AMOUNT

Due to the commodity nature of gold and jewelry products:

The return amount is calculated based on the gold exchange rate on the order date

Production and craftsmanship fees are non-refundable

Bank and payment provider commissions may be deducted

1. DELIVERY AND RESPONSIBILITY

Orders are:

Shipped within 2–5 business days depending on stock availability

Sent via insured cargo

Upon delivery:

It is recommended that the product be inspected in the presence of the courier

Damages occurring after delivery are the responsibility of the user

1. WEIGHT AND COLOR DIFFERENCES

Products may have a weight tolerance of ±3%

There may be tone differences between the product images and the actual product due to lighting and screen differences

Such differences are not considered defective goods.

1. INTERNATIONAL ORDERS

Shipping, customs, and tax expenses belong to the BUYER

Elef Kuyumculuk is not responsible for delays caused by customs procedures

1. LEGAL BASIS

These conditions have been prepared within the framework of:

Law No. 6502 on Consumer Protection

Distance Selling Regulation